Everything under control!
The increasing interlinking of our world did not stop at the building sector. For several years now Computer Aided Facility Management allows the quick communication and performance record between tenants, owners and Facility Management concerning all integrated building technology.
REIWAG Facility Management has realized the trend early. For many years we use the CAFM software PLANON internationally successfully. PLANON is based on SQL and is one of the worldwide leading CAFM programmes.
The PLANON software interface can be accessed on Internet. This enables the customer and us to react quickly to divergences or problems, and to inform the contact partner of the status quo at any time.
Advantages at a glance:
- 365/24/7 communication
- Budget planning for maintenance in every desired level of detail
- Budget control and cost control for every assignment
- Deposit of servicing intervals, guarantee times, …
- Information of response times, carried out servicing, …
- Early warning system by cost analysis allows sound investment decisions
Functionality (simplistic representation)
The employee - entitled by the customers – writes a note online in the CAFM system, directly in his workplace. For example, it can concern a defective air-conditioning in a special room.
Our employees immediately receive on their computers, tablets or smartphones the relevant demand note, also on the way. Our employee confirms the receipt of the announcement and can inform the customer, in which period which steps are initiated to repair the fault.
The customer can follow up at any time the stage of the problem solving. And if demanded, he can be integrated in the whole process. If spare parts are required, or attack costs about a limit determinable by the customers, the approval will be requested and can be confirmed again without any time delay.
After the fault repair, for every received requirement a report is compiled. Thus the customer can pursue exactly whether the response times agreed in the service specifications and the budgeted costs were kept. All costs can be charged through the CAFM program directly to the affected technical asset, if requested also to the single device. This allows planned investment decisions on sound cost base.